All characters deleted (premium account)

Hello there, I logged before 2 days and I noticed that all of my characters are deleted.
I tried to restore characters, but Main character was naked and gender changed?
What happens?
Please help, i play here about 5 years, never happened something like this...

Pretty clear that someone got access to your account and messed with it.

Quote:

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Originally Posted by sinjore

Hello there, I logged before 2 days and I noticed that all of my characters are deleted.
I tried to restore characters, but Main character was naked and gender changed?
What happens?
Please help, i play here about 5 years, never happened something like this...

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This is the reason why people should keep enabled 2FA to prevent these types of things, my friend also had this problem but they stole his gold and items only, he was the only one who knew the info of account, keep 2FA enabled all the times.

Quote:

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Originally Posted by sinjore

Hello there, I logged before 2 days and I noticed that all of my characters are deleted.
I tried to restore characters, but Main character was naked and gender changed?
What happens?
Please help, i play here about 5 years, never happened something like this...

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Click here: https://www.warmane.com/account/history

and check if you recognize any different IP.

Quote:

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Originally Posted by Ezrage

he was the only one who knew the info of account

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That he knew/knows of.

"Character Faction Change 30.0 points Sheilun Icecrown June 16, 2023 at 22:00 37.146.209.236"

I checked IP

State/Region:Kaliningradskaya oblast'

City:Kaliningrad