Originally Posted by
Palutena
Smyth was just being truthful with you. He doesn't decide about such things or read feedbacks. He is from support and help with account issues, ban appeals, etc.
This board is the place to be listened. Not the 'Ask the Staff' or the support system. Unlike what some people think, all suggestions here are read by the Moderators and generally forwarded to our Staff chat were decisions are made. If a suggestion isn't accepted, doesn't mean we didn't acknowledged it.
Note: 'Ask the Staff' board is similar to Support & Q/A but replied by the Community managers (sometimes Moderators), things that the general public might not know. Support & Q/A is the best choice if your question is simple enough.