Locked out of account

I'm writing on behalf of another player.
He had to factory-reset his phone and lost the two-factor autehentication. He has an error on the captcha.

The email associated with the account is:
[email protected]
Could you please contact him to verify his identity?

Thank you

https://www.warmane.com/account/retrieve there should be an option to remoe 2fa

Thanks a lot