Can't get my account back

Hey there, i've been out for 6 months and now I cant log in, i've used the account retrieve system but I dont get any emails, also check the armory and my characters are there, so what else should I do? I can provide my user and name most of the chars that are there.. thanks so far :(

Greetings

Write a mail to [email protected] and expain the issue. Respond time takes several days.

Regards

Done that 4 days ago, starting to lose my hope ;_;