Bought the wrong heirloom

Hey guys! Im new at this server and i was gathering coins every day to buy a heirloom weapon , but i bought it to the wrong char , i sent a ticket like 20h ago, asking if its possible to refund or give me the right weapon to right char. The weapon i bought is still in the mailbox. My question is , how long they usually take to answer a ticket and do u think they will do what im asking?


Thanks

If you used coins to buy it then you can report it as a misbuy, I don't think they'll just remove ur item and give you another never heard of such cases.