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Why are you opening public topic, you should send a ticket instead. As far as I know item you bought with coins can be returned to you. Make a ticket, explain situation and just wait for response. I mean ticket on forum, not in-game.
Not in-game ticket, GMs cant help you with that.
Ticket on forum or e-mail.
you mean the bug tracker ?
my account - support - open ticket
there is even category "missing item", come on mate.
Thanks, didnt knew about that one.