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why if in service description sais "- Characters are eligible for no-cost restore within a 2 day grace period after deletion"

internal LFG error, i cant find any group, ppl cant inv me and i cant inv ppl

My character got buged, I sent a ticket and I had no response, I deleted it to see if when it was restored it was fixed, not even 30 minutes have passed and it tells me that it has a cost of 10...