Frequently Asked Questions (FAQs)
There are many, many questions which we have been asked by players through tickets and many other means. Amidst these hundred, maybe thousands, of questions posted to us, there are a number which have been repeatedly asked and this is where you will find the answers to some, if not all of them.
You may wish to use Ctrl+F to search for the question you have in mind if you don't wish to scroll through the entire Q & A.
Q: Why does it take so long for my ticket to get answered by a GM?
A: That might be because no GM is online during the time on your realm in which you have submitted a ticket. Bear in mind that there are nine realms in total, all loaded with tickets and only a limited amount of GMs is online to any given time.Q: Will my ticket get deleted automatically if I go offline?
A: No, your ticket will remain there even if you go offline. This is one of the many reasons why you should always describe your issue in detail wherever possible so that a GM may resolve the issue or contact you via other means to solve the issue with your character. However, do note that we cannot help with most issues, if you go offline. In most cases you will receive an ingame mail about your issue.
Q: I was AFK just now and my ticket is gone! The problem I reported was also not solved!
A: You probably did not describe the problem well enough for a GM to handle it properly. However, check for any messages left by the GM, who replied to your ticket. In order to not disturb the GM who handled your ticket while you were AFK, please submit a new ticket. Spamming a GM will not help as the GM might be handling another ticket already. Also refer to the things you should not submit a ticket about here.
Q: I've died and I can't revive right now! I tried the unstuck tool on the website and in-game but I still can't revive myself! I can't find a Spirit Healer either! Must I remain online or can I go on another character?!
A: First of all, don't panic. After you have submitted a ticket on the character which you are stuck dead on, you are free to play on another character. We can revive your character whether or not he/she is online.Q: How do I know if a GM is contacting me?
A: Worry not as even if you're in an area full of spam, you can still find the whisper from a GM! Why? That's because a special chat window will open when a GM first contacts you.
When you hear a "ding" sound in-game after making a ticket, look at top right corner of your screen and you should see this
Once you have opened the chat window with a GM, it should look like this
. This way, you can tell the difference when a real GM contacts you and when an impersonator contacts you!
Q: My ticket got deleted while I was offline. Why?
A: Please check your in-game mail as a GM should have already mailed you a response. The mail should include the basic coverage on what to do on your issue - provided it's a common one. In the event whereby your issue is a complicated one instead of the usual "GM where i report bug" sort, a GM will contact you when it's your ticket's turn.Q: The wait time of my ticket keeps changing and jumping back and forth, why?
A: The wait time is not working properly, you should not pay attention to it at all.
In-Game Settings FAQ
Q: I can't see anything me or my friend is chatting! I also cannot see global or LFG chat! HELP!
A: Right click on the "General" tab in your chatbox then click on "Settings". Tick every box you see there before clicking on "OK". Also, make sure you are in the channel for global/LFG. If it still doesn't work, type /reload or try relogging.Q: I can't see the water ingame!
A: Try lowering your video settings or updating your GFX drivers.Q: The LookingForGroup chat has disappeared and I cannot get it back!
A: Delete your cache folder and completely restart your game; type /join LookingForGroup ingame and it should be fixed.
Q: Why am I getting muted even if I don't spam anything?
A: This is caused by the AddOn Carbonite. You may choose to look up their help forums on how to configure it so that it may not spam unseen messages or disable it completely.
Q: Why does this pop-up box keep telling me to enter in a password?
A: Once again, this issue is caused by Carbonite. You may choose to disable the AddOn completely or edit its settings by disabling zone channel.
Q: My recount keeps bugging out and it doesnt record any data! How can I fix this?
A: Make a macro of the following script and click on it every time your recount bugs out.
/run local f = CreateFrame("frame",nil, UIParent); f:SetScript("OnUpdate", CombatLogClearEntries);
Faction FAQs (Reputation and phasing issues)
Q: Why are the Sons of Hodir NPCs still hostile with me even though I am already exalted with them?
A: Open your reputation tab and search for Sons of Hodir. Select their reputation bar and make sure "At War" is not selected. If it is, deselect it and proceed to the nearest Sons of Hodir NPC to see if they're still hostile. If no, congratulations! If yes, please make sure you have completed the quest chain required for the faction. To view the entire quest chain, please visit this website
Q: Why can't I see Quartermasters of certain factions?
A: The Quartermasters will only appear if you have successfully completed the entire quest chain for the respective factions. Below is the list of the first part of the quest chain for 3 factions.
Q: I can't see any players of my party/raid in Icecrown/Storm Peaks!
A: Your character is probably stuck in a phase. The only way out is to find out which quest is causing your phase issue and complete the quest and any following quests.
Q: I'm stuck in this hole and my hearthstone is on cooldown, is there any way I can get out of here?
A: Of course there is, you may use the character unstuck on the main site. Be sure to logout of your character before unstucking!
Q: My mage/hunter/paladin did INSANE damage all of a sudden! PLEASE DON'T BAN ME!
A: Please do not panic. This is a known issue that is known to occur with Ignite, Piercing Shots and Righteous Vengeance. We do not ban for such a thing as the bug occurs randomly and it cannot be intentionally caused.
Q: GM HELP ME PLEASE! Notascammer SCAMMED MY GOLD/ITEM! BAN HIM PLEASE AND GIVE ME BACK MY ITEM!
Q: I changed my character's name and I can't seem to leave my arena team, is there anything I can do?
A: Make sure to document important trades with screenshots, if you have done so you can refer to this
thread to report a scammer. Please note that this will not get you an item or currency refund of any kind, but only earn the scammer a ban, if you can provide enough evidence. This does not go for account scams.
A: Simply type /teamquit 2v2, 3v3 o 5v5 depending on the arena team you wish to leave. For example, if you wish to quit your 3v3 team, type /teamquit 3v3.Q: Why does it say that I have entered too many instances?
A: We have recently implemented it so that players can only do up to 5 instances per hour. There is no way to avoid or remove that.Q: Hello, I'm a raid leader of an ICC raid and I got disconnected. My UI shows that I'm not in a raid group but my raid members tell me that I'm still in the raid. What should I do?
A: If you have a raid assistant, tell him to kick you from the raid. Let's say your character name is ABC, inform your raid assistant to type /kick ABC and you will be removed from the raid and the assistant who kicked you will be promoted to the raid leader.Q: Where is darkmoon faire? I cannot find it!
However, if you do not have a raid assistant, you will be required to re-make the entire raid.
Q: I am trying to equip an item and it tells me that I can only equip one of those, but I do not have it equipped already!
A: The Darkmoon Faire spawns every first Sunday of the month and lasts for a period of 7 days. The order of spawn locations are as follows;
Terrokar Forest -> Elwynn Forest -> Mulgore
You can also create a ticket ingame to ask for the next spawn location.
A: You have one of your currently equipped items socketed with an unique gem, the same gem you have in the item you are trying to equip. Replace that gem and you can equip the item!Q: Why does it say that I must have a weapon equipped to used a certain skill when I am already equipping a weapon?
A: This issue is caused by a corrupted game file in your World of Warcraft folder. There are 2 options which you can try to resolve this. Run Repair.exe or re-install World of Warcraft. Mac users may not get rid of this issue at all.Q: I am the guild master of <insert guild name here> and I cannot access my guild bank tabs. Is there any way I can solve this?
A: Click on "Guild Control" and rename your guild master rank. You should now be able to access your guild bank tabs.
Q: How can I check the titles I have on my character?
A: Open your character sheet by pressing "C" then look at the scroll bar right below your character name. Look for the desired title you wish to use and select it. Note that you can scroll down to see more titles you have available.
Q: Is it legal for me to run a casino?
A: Due to countless reports of scams, we have decided to ban the running of casinos. Therefore, any reports about players running casinos will be looked into and the responsible player will be taking a break from Warmane.
Q: I can't complete The Purification of Quel'Delar! Please help!
A: We will only assist with the completion of this quest for Blood Elves as the quest is only bugged for them. If you are of any other race besides a Blood Elf, please read the quest description carefully before attempting the quest.
Q: My pets skills have disappeared off the skill bar! Pls help!
- Open your spell book either by clicking on the icon or pressing "P".
- Below the book pages, there should be 2 tabs. 1 for your character and 1 for your currently summoned/controlled pet.
- Click on the pet tab.
- You should see your pet skills listed the same way as you see yours. Drag the desired skills into your pet's skill bar and you'll have your pet's skills on the bars just like normal!
Q: My hunter character has duplicated himself in my character list, what should I do?
A: Whatever you may do, do not delete any of the characters, if you do so all characters will be deleted. Log into one of your characters and position all your pets in the stable that should fix the issue.
Q: My account has been banned for hacking! PLEASE UNBAN ME!
A: You can open a ban appeal ticket here. However, do not even bother appealing if you know you are not innocent.Q: I have accidentally purchased the wrong item using my vote points. Can I please get a refund/item exchange?
A: Unfortunately, we cannot refund or provide an item exchange for any item bought using vote points.
Q: Hi GM, I'm a donor and I bought an heroic item which I do not want to use. Can I have a refund/item exchange to something of similar value?
Q: A player wanted to donate for me and instead he stole my account/deleted all my characters!
A: Account security is your own responsibility, we do not encourage players to share their account information in any case. If your account was stolen, you need to request a password reset on the website by clicking on the "Help" button next to login. That is your only way to get your account back. Deleted characters need to be restored with our website tools.