Recovering an account from old molten website

[silver11235]

As the title said, I have 2 account from molten before, one name shadow11235 in which I have recovered and the other account that I can't recovered name silver11235, I don't know why but when I type in my info it isn't accepting the name silver11235 and said the password isn't matching at all

[silver11235]

can anyone help ? really appreciate it cause I have 2 85 on my cata and wish to play them again

[Mercy]

Your characters are gone, unfortunately. We have been looking into methods to get them back for everyone, but we haven't been successful. However, when you recover your account, there will be points and coins on it to help you get started again. You will need to make a support ticket on the website here: https://www.warmane.com/account/support