Was away for some months and characters are missing

[Lillekus]

Yeah i readed there is a topick abaout that. Last i played was 3-5 months ago araound march. I readed there is a free transfer but it does not show my toons. Im a donator and had donator items on the main toon. Mount and weapons.
So my toons are gone for good or i can get them back

[romz]

There is a thing called a ticket, you should use it o:

[YouThere]

Google Moltdown.