Not sure if its the right forum to discuss this.
I reported players for botting in bgs(afk avoidance), did a ticket like it was told us on forum, Player name , date, evidence etc.
The point is it takes too long to get people banned im waiting at least 4-5 days to get an answer from gm in game.
That means the player can use his bot like 4 days getting 400k+ honor and gets only banned for 5 days.

I dont want to critize warmane ... I know there are tons of tickets from thousands players, just asking for a faster way to get in contact.... maybe mail a gm directly or something :)