Technical Account registered on an e-mail "doesn't exist"

[Vlasy]

Hello,

Some time ago I made a ticket regarding an account and it was answered, but that did not help me at all. I still have the same issue. I own the e-mail "[email protected]", but when I try to recover, it says that there is no account registered to that address, so I don't know what I should do.

Thank you


Here is the old ticket.


Ticket ID Updated by Category Status Created on
1 Autocloser Account Recovery Closed Aug 12, 2015

DESCRIPTION
Hello,

Back on Molten I had an account named "purik". Now when I tried to create a new account with the same name on Warmane, it said that the name is taken. When I tried recovery, via e-mail or via account name, it said that neither of them exists. Even so, I couldn't make a NEW account using "purik" as name. Could you tell me if there actually is an account named "purik" or not?

Thank you

REPLIES
Smyth
Aug 13, 2015 Account Recovery page is here:
https://www.warmane.com/account/recovery

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Forum Username = purik
Email = [email protected]

----


If you experience difficulties, it's likely you recall the password incorrectly.

Step 1.Go here https://www.warmane.com/account/retrieve

Step 2.Click the down arrow next to Account password & then select forum password.

Step 3. Input forum username & confirm

Step 4. Go to your email inbox & reset password by the email sent to you

Step 5. Logout of the website, go to the recovery page, type in your forum name with your new password,
https://www.warmane.com/account/recovery

If you still can't quite get account recovery to work, please list your desired account name in a reply to this ticket & we'll recover the account for you.

Autocloser
Aug 15, 2015 This ticket has not been replied to in over 50 hours.

If you still require assistance, resubmit the ticket.

[Borrean]

Please send an email to [email protected] explaining your issue.

[Vlasy]

All right. Thank you for the reply.

[Vlasy]

I did send the e-mail, but I got no response in one week. What should I do?

[Skuddy]

wait. they'll get to your email when they get to it.