@Palutena An interesting story. Here's mine : days ago when I hadn't created this thread, I had lost an item because of a loot bug (you know, a rare item, that will take months for me to find again, unless the droprate is higher than it is supposed to be), and a GM told me that he wouldn't help. This GM currently works here (I don't remember who). :(
In all seriousness, I think helping players who can't ask global / their guild / Google should come after helping players who really, truly, need GM help for a non game-breaking issue, which, of course, should come after solving game-breaking issues and banning.