My shards

[canipi]

I have made many tickets over the past few days getting the same automated responses that i don't give proof to what i'm saying or that there is nothing you can do. Please just read what i am saying to you and hear me out... i spent 230 stonekeepers shards on heirloom shoulders for my alt and they bugged out and i couldn't mail them then the day after that you guys took the shoulders out of the game i guess but i didn't recieve any of my shards back. I have 2 screenshots to prove that i bought them and had them in my bag two days ago. http://i.imgur.com/TJWZgu6.png?1 http://i.imgur.com/1A9Ip0K.png?1 In the first you can clearly see the item with a shoulder enchant in my bags im also showing my boss kill count and the ammount of shards i have currently. In the second i am trying to mail them to my alt shaman but it says that they are soulbound to me. Please i am tired of getting the same auotmated messages and feeling like i don't matter like every staff member i talk to just doesn't care and is too lazy to help this is extremely frustrating im trying to be patient but please help me i wait all day for a ticket reply only to recieve an automated message or a gm message saying you can't help me and then you close out of the conversation before i even have a chance to ask a question. How was i supposed to know that the shoulders would be removed a day after i bought them and how is it fair that im now out 230 stonekeepers shards?

[ItWasCraft]

You were not able to mail then bacause you used an enchant on them. It makes them bound to the character you enchant them with.

[canipi]

I understand that. that is not how it should work but i accept that the server doesn't work perfectly. The day after i made my first ticket they took the shoulders out of the game removing them from my bags and vendor and i was not re payed the stonekeepers shards i spent. That is my issue im completely fine with not getting the shoulders but i should atleast be repayed the shards.