I experienced this yesterday and I had no idea such scams were even possible, so I was caught off guard, maybe that was me being naive. I was purchasing some Primos off of a Horde named Sencerolnale, he was a 6.2k GS ret pally and when talking, he seemed like a legit/fair guy. We meet up in Org bank, he puts Primos in trade window, I put in my gold and we hit trade. My gold goes away, and I receive nothing. I attempted to communicate with the guy, asking him to right the situation, but clearly a scammer, so no point.
I filled out a ticket on the website and in-game. The purpose of the ticket wasn't to get my gold back - I got scammed, it's my mistake for being naive and assuming that trades are safe, got it. Reason I filled out the ticket was so that the staff has the report and can take action against the person. The response I received was pretty disturbing, telling me that I need screen shots for them to take action against a person. Understood. But, how about checking your logs? How about the fact that there is several other people complaining about the same person? Ok, fortunately, I did take screen shots, but what can screen shots do? I took the screen shots after I had been scammed. I sent the GM the screen shots of our negotiation and then I sent the screen shots of me trying to communicate with the person after I had been scammed. Was that enough for the GM? Of course not. He wants screen shots of the actual trade. Lets say that I would have taken screen shots of the trade window. What exactly what that prove? I would need a video to show what the GM wants to see, not screen shots.
Point being, these GMs aren't here doing this for fun. If I'm not mistaken, they do get a cut of the donations, so they are paid to do what they do, right? Being someone who has been generous and supported this server financially, I feel that I am allowed to make this comment - these GMs that we support need to do their job and handle these people who ruin the game for others.
I GET IT - You don't want to ban the bad guys, they increase your population. But if you refuse to do your job, these bad guys are just going to force the good guys to move on and you're going to have a server full of scammers. I don't give a damn about the gold - I lost it, that's on me. But you guys not punishing these people is why it won't stop - and that's on the staff.