Cannot faction change to Alliance

[AlmeBanovic]

I can only faction change my shaman to Horde, but i want to change to Draenei.

I couldn't privately create a ticket as there were no other categories than "Ban Appeal"

I wish you can help me with this

Ingame name : Xedyn

[bots]

I think you bought the race change instead of faction change. Things are working properly I can tell you that.

[hustller]

If you were alliance allready, you can only change to horde, then spend another 30 points to go back to ally and choose draenei..
Thats why its called faction change.

[AlmeBanovic]

Any way I can refund that ? I am currently an alliance Panda and would like to switch to Draenei.