I buy a item for points and then what to do to get it because the item i buy is down to the account screen and when i click its open a new page and the page doesnt do anything can you give the item to my character (Icecrown-Venomat-Show of Faith).(sorry for my english)
Are you sure you had the right character selected when you were buying it? Maybe you sent it to another character? In any case, there is no support for anything you buy with points. No matter what caused the problem, you won't get any help if you haven't received it.
Point items are not refundable and you can try to make in-game ticket for it, that you want to transfer item to other of your character because you bought it on the wrong one.