I was curious if the following has happened to anybody else. I've had an account for over 5 years, and this was very surprising to me, and frankly I'm a little disgusted.
I had a number of characters on Ragnaros, with a mixture of earned and donated items. I logged on recently to find that they had all been automatically migrated to Icecrown, OK no problem that makes sense, servers come and go! Some of the characters had names removed, which also makes sense, I just had to rename them.
Now my friend did exactly the same thing, except when he logged in there were no characters. Surprised, he opened a ticket to query this. Now I can understand that they may not have the capability to restore the characters, but they are not even offering to restore the lost coins. I mean he's paid for those, they're on his bank records.
Are we supposed to accept this sort of behaviour? To me this is just theft, what are other's thought on this?
Tl;dr - Warmane deleting characters with paid items and not restoring the coins.