response from gms?

[Alldino]

How long do you normaly have to wait?
It's almost been two days.
Do they work during the weekends?

Just curious, I can be patient and I'm just asking because im curious so please dont cut my head off :(

[Palutena]

The GMs read all tickets through the day. But you must be online or the ticket will be closed and they won't go after you.