Problems with donation

[mfdesign]

I donated for the warmane server in 10/18/2017 and since that, neither my coins nor my "premium" status were awarded to me. I want to see if anyone from the warmane staff can fix my problem, I still have all the payment cheching copy.

Here is the print from the ticket you sent me! https://imgur.com/a/iKv5g

Here is the print from the confirming payment https://imgur.com/a/BzNaF

I made the payment through my bank accout, here is the print confirming that I paid it.https://imgur.com/a/aaqyl

All itens are in portuguese, because I'm from Brazil.
Thanks and I hope you can fix my problem.

[LastCall]

I donated for the warmane server in 10/18/2017 and since that, neither my coins nor my "premium" status were awarded to me. I want to see if anyone from the warmane staff can fix my problem, I still have all the payment cheching copy.

Here is the print from the ticket you sent me! https://imgur.com/a/iKv5g

Here is the print from the confirming payment https://imgur.com/a/BzNaF

I made the payment through my bank accout, here is the print confirming that I paid it.https://imgur.com/a/aaqyl

All itens are in portuguese, because I'm from Brazil.
Thanks and I hope you can fix my problem.

This is the wrong section to post this,3 months is a long time to wait to report this ,anyway here is where you should make a ticket .https://www.warmane.com/account/support