Let's start things off by explaining the reasoning behind the title of this post.
I had an issue with a possible in-game bug regarding arena points where I did not receive any after the flush. This has been an issue that multiple players have been experiencing over the past 4 months (based on me reading up on several bug reports via the bugtracker).
Every Monday evening I play my 10 arena games with my 5's team; me being the owner, and the other 4 members usually being pugs I recruit via global chat. I've done the same thing for the past couple months with no issues. I know how arena works and I know the requirements to receive arena points. All of my match history is displayed here: http://armory.warmane.com/character/.../match-history
To be eligible to receive arena points you need to have the following:
*Every week you must play 10 games for your team to qualify for points.
CHECK.
*Your PERSONAL rating must be within 150 points of the TEAM rating for you to qualify for the TEAM rating points. If you are out of the 150 points, you will receive your PERSONAL ratings worth of points.
Example: If you have a PR of 1510 and the TR is 1680 you will get 1510 worth of points. If you have PR of 1570 and TR is 1680 you will get 1680 worth of points.
CHECK.
*Every member must play 30% of that week's games in order to receive points. So if you play the minimum 10 games, everyone who wants to receive points must play at least 3 games.
CHECK.
*You do not get more points based on playing > 10 games, you get points based on TR and PR as long as you play the minimum 10 games per week.
CHECK.
I was expecting approximately 450 arena points after the flush but logged in to see that I had received a total of 0, so I instantly put in a ticket on the warmane site which can be read here:
https://imgur.com/JPtfQ6A
Despite not being able to give me a straight answer, Smyth just passed me off to the in-game staff, after explaining to him that Werdx had the exact same issue as me a week earlier (see post here: http://forum.warmane.com/showthread.php?t=375634) in which an in-game gm sent him the cookie cutter reply that most of you may know: https://imgur.com/a/ulwkx
So basically "sorry can't help you, we can't explain why, but sorry nonetheless."
Now even though I was expecting this answer I decided to check bugtracker the night before regarding this issue and file a report like Smyth had suggested in my online ticket, to which I found this:
https://imgur.com/a/jTwAI
Almost 10 reports all labelled as "dismissed" or "pending" regarding people not receiving their arena points. Some of them even dated up to 4 months ago.
Now...
With all this said, I think i'm more than deserving of some sort of explanation regarding this subject and why it's being ignored by the staff. I am a huge supporter of this server (donation wise) and have invested hundreds of euros with nothing but pride towards such a great server, however this, has left me completely unsettled.
I apologize about any typos or grammar errors that may make things confusing in this post but I feel like I have explained everything I possibly could to help get this issue resolved.
****Update: I'd like also add that I've managed to speak with 2 of the pugs in my team last week and they both told me they received points. So clearly somethings wrong. In the end, I just want my arena points.