[ANSWERED]I need some support, PLEASE!

[JoeJe]

Greetings!

Earlier today, I ordered a PvP Furious Gladiator's Shotgun with website points and I accidentally clicked Return Mail - can you help me either get it back or have a point refund?
I made a mistake and I used some points that took some time to acquire - I am one of the good players of the server,I have no previous bans and I don't think I got any reports so far, so I can say that I am an honest person who suffered a prejudice.
The character where it happened was Kahrkalak, realm Icecrown, patch Wrath of The Lich King.

Thanks!

[Hisue]

Write an in-game ticket regarding this with as much information as you have.