We killed Kalecgos in SWP but we got no loot and got stuck in his room. Chat said "You are now saved to this instance". Will provide video soon. WE NEED HELP ASAP! Cannot enter raid cause encounter in progress!
Sure, but they wont reply during raid, it'll be tomorrow sometime. And we want our loot ofc. Now we will most likely miss this weeks SWP or at least have to wait 45 min for hard reset.
Yes, immediate support is usually not possible unless a staff member with the ability to fix it sees the thread. The chance that it happens is pretty low. They also don't restore or give out loot. So loot is most likely gone unless the fight resets and you get to do it again.
As anyone0 already had said, assistance with being locked in the encounter should be asked in-game with a ticket, that likely would be answered by now. We don't "refund" loot lost due to issues like that, though.