Hello there, I have a problem I donated recently with my credit card 10 euro and from my bank account there were taken 10 euro twice. I called to my bank and they told me to talk to you guys. Tell me what you need and I hope we can fix this without any problems, because it is unconfortable the situation. I donated many times and all my acounts are preminum, never happened this to me before.
Even on my email I have there just 1 mail for 10 coins, not 2 mails for 10 each. Money were taken twice from the credit card.
https://imgur.com/a/3VNcwFp
Printscreen from my mobile banking app.
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Member
Money talken from credit card twice
Edited: February 13, 2019
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Member
I've just had the same thing happen to me as well but with 50 EUR. I've contacted the support but no answer so far, i hope we can get it sorted out. I'm glad i'm not the only one, maybe they will believe me. I've got one receipt from paymentwall and i've been charged twice :( I want a refund for the unauthorised payment.
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Member
If they wont answer, and i hope they will because that would be so stupid. Im going straight to my bank and make a paper and i will contest the second transfer and my money will return. I already spoken to the bank but I hope warmane will answer and check the problem so I wont have to lose my time to go and make papers for damn 10 euro.
When did it happened to you?
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Member
I have bought coins for 50EUR on the 09/02/19 and got two charges one at 11/02/19 and second on the 12/02/19. Did you buy coins on the weekend too? Maybe that's when they had some problems in the system or something? I'm thinking about going to my bank as well, but i would rather have it sorted with Warmane as it's a mistake on their side and I don't want to get my account banned for taking my money back. I really hope support will respond ASAP. I've sent an email yesterday and opened a ticket but so far no luck. I guess we will just have to wait today and see if they can do anything about it. It's a mistake on Warmane/Paymentwall side and the second charge was unauthorised so I hope they can just give me a refund and i can continue playing.
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Forum Veteran
You should probably contact Paymentwall support not Warmane.
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Member
Will do, but what worries me is that warmane might see a charge back request or something like that and they will ban my account even though i didn't do anything wrong?
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Head Moderator
Support:
Paymentwall is the one who handles that and in 99% of cases the transaction was auto declined by their bank / Paymentwall due to anti-fraud measures on either side.
They'll have the funds back automatically within 1-2 business days & should get into contact with both Paymentwall + their card issuer regarding any possible international transaction restrictions placed on their card.
You may always send mail to [email protected] for doubts about that,
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Member
My friend has had this happen also, Sinsane is his account name, he was charged twice once on 11/02/2019 and then again the next day on 12/02/2019, so its been 1-2 business day and he has not received a refund?
Any help would be fantastic.
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Member
Something new ?
I have the same problem.
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Member
This has still not been fixed, my friend is down double money and doesnt have the coins to show for it.
I'm annoyed cause I got him to join me on this server and now this happens and makes the server look like a joke.. and no staff give a ****....
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Moderator
Did this friend contact Paymentwall? Send an email to [email protected]? Read the Staff reply you have quoted twice now?
You received a reply on what to do two days ago.
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