WotLK Lost my 2 mains chars!!!

[Knowzerox]

Hi all, i has a shamman in my acc named= yote, i was traveling and come back and when i log in dont have nothing, has in server lordaeron full lvl, can u check what happens please with my char??? or server reset and i dont know? but i have a lock too in tbc server and have it yet, so was only in lordaeron server, also lost my dk full lvl too named knowzerox... when i logged apeear me 2 char in acc, when i enter in char select window dont apear nothing

Hope know something about this case please...

Love Knowzerox

[Knowzerox]

https://imagizer.imageshack.com/img924/1408/wGxgq3.jpg

[Knowzerox]

Any gm look my case? :S

[skullatbash]

send an email to [email protected] to find out what happened to:
knowzerox - Lordaeron
yote - Lordaeron

and if it is possible to recover them