Just to clarify, GMs don't choose, maintain or implement changes like this. They are pretty much the in-game version of what Moderators are in the Forums. They monitor the game, they deal with tickets, they assist with the things they are able to, they receive reports and deal punishment where it's due, etc. They aren't able to hand out items or mounts, "revert" or restore characters or anything of the sort. Asking them to deal with a missing mount is the same as asking one of us to deal with a stolen account or transaction issues when donating. A GM being unable to assist you with something doesn't mean they are "giving the worst response" by informing you so, just that you are asking something that is outside what they can do.