WotLK how to restore old account?

[Sas180199]

i used to have level 80 hunter i played alot

i think this user was removed because i was inactive for some time

i opened a new account from the same mail

i tried to open support ticket but only catagory i can chose is ban appeal

and it doesnt let me send the ticket if i dont have ban , or dont pick a catagory...

what to do?

please help

[Skuddy]

if the characters not showing up in game you can try the character restoration option on the website. if its' not shown there then it's gone for good.