I purchased character recustomization, and when I recustomize my character in the menu, it says Could not customize character.
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I purchased character recustomization, and when I recustomize my character in the menu, it says Could not customize character.
You are using the client with the character models from Warlords of Draenor. That client has more customisation options (faces, etc) than are actually available in the wotlk client. That message means you have chosen one of those invalid customisation options.
Which models do you have? First or second?
In that case i have no idea what could be the issue, but consider opening a detailed ticket in:
https://www.warmane.com/account/support
Also you can send an email to [email protected].
Hope it helps you resolve your issue. Friendly advice go with one of the option if there is no result, go with the other option. I'm sure the guys behind those would appreciate it.