WotLK need help for change name and gender

[Freitz]

Hi, I used 10 coins that I had to be able to change name and gender but this bug, it does not work for me. Please help me as soon as possible with that, I already have 2 days with this. Thank you. server Lordareon. I have a ticket from 2 days ago

[Shred92]

What does it mean that "it does not work for you"?

[Thorbjorn]

Try deleting cache folder and trying again.

[Freitz]

The change of name and gender,it costs 10 coins. clearing cache does not work

[skullatbash]

The change of name and gender,it costs 10 coins. clearing cache does not work

what error message do you get?

Btw try to pick a different "hair style". In case you pick a style from "new WoD models" it give you an error message.

[Freitz]

what error message do you get?

Btw try to pick a different "hair style". In case you pick a style from "new WoD models" it give you an error message.

the character could not be characterized, this is the message that I get