Site Wrong Character name

[Gibek]

Hello, I bought two items on the site, I marked the character on the site, but it sent me to a different character, what should I do, how to recover these items and send them to a good character?

[Thorbjorn]

If you used points to buy the items, you can't get a refund.
If you used coins to buy the items, open an item misbuy ticket here or send an e-mail to [email protected] (if you can't make that sort of ticket) within 24 hours of buying the items.

[Gibek]

The worst thing is that I gave the first item of these nerves to the sender ... and the second item that I bought is in the mailbox and now I do not know what to do, I also gave the ticket but I am waiting for a reply and I do not want these things to be lost