It's been quite a while since I've last played on the server(probably about 5 years or so) and i recall I had some characters on the server - on which of the realms or what character names, I don't recall exactly, however I could provide some possible names via private message.
Now, I can access my account, I can see it was created in 2012. Tried checking for traded characters, for gifting history, account restoration and even loged ingame, no characters to be found.
Can you please take a look and let me know if there can be anything done about this?
did you check just on website or even by logging in-game with client?
In case your character are flagegd for a rename, due to inactivity, they are not visible on website until you set them a new name by logging in-game