Need help with restoring my Molten WoW account

Hello, is it possible to restore my motlen wow account. It got somewhat deleted about a year ago when you guys got hacked or something, and I've been inactive since. I know my account details but I can't restore password / account name. I can't make a new account with the same email from the last account, because it says it's already in use - Which means my account is still registered despite being dissapeared.
(When I try to go through your restore system; Forgot password, Forgot usename - It says the account doesnt exist and the email doesn't

E-Mail: ........
Account name : ......
Password: I can PM you the password if necessary
Played a Human Rogue called Namuv on Sargeras (Cataclysm), Guildmaster/Officer of <Welosebg>.

Just make a ticket with ur info and they'll recover ur account, don't post it publicly like that.

Without characters or anything besides refunded votes and coins, but yes.

Quote:

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Originally Posted by Zardonic

Just make a ticket with ur info and they'll recover ur account, don't post it publicly like that.

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well, does the ticket have to be made in-game as it's not really game-related?
or is there any place on the website where i can request a restore of my old molten-account?
just came here after a year of inactivity and i'm totally confused

On the website, in the My Account section.