Old Account Recovery?

Hello.

A friend of mine had recently tried to log in using his old account. He was, however, unable to do so, despite trying all the options provided on the website. He was a premium member, and would like to know how to access his old account; he knows the username, the password and the email, but the system won't let him log in. He also tried the "Contact us", but it just redirected him to the front page. Any suggestions?

PS: I also opened an In-game ticket, describing the same issue.

Sincerely,

Valdis25

Check out another similar thread here :)

Thank you :)