Bought the wrong item - looking for guidance.

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June 11, 2015
SirDirkeon

Bought the wrong item - looking for guidance.

How to I escalate this.

Hello,

I was on the site and accidentally purchased an item that I did not want.
"Item Grievous Gladiator's Staff 24 coins Frostwolf June 11, 2015 at 13:02"
I was scrolling down the page and the mouse hit the "purchase" button.
There is no confirmation of purchase so I could not "reject" it.

The item is in my backpack and has not been equipped - I made the purchase today " June 11, 2015 at 13:02".
How can I submit a request to correct this.
I have opened a ticket in game to ask the same thing but I cannot stay logged in all day waiting for a GM and I thought there was only a 24 hour "report" time to get this addressed.

If anyone has some help I would love to hear it.
TY for your time.
June 11, 2015
Obnoxious

You open a Support ticket on the website, not in-game.
If you are eligible for it, one of the ticket type options will be for item mis-buys.
June 11, 2015
SirDirkeon

Where do I open the Support ticket - the only place I saw was here:
https://www.warmane.com/account/support

All I see are "Ban Appeal" and "Account Recovery"
June 11, 2015
Obnoxious

Are you a Contributor and got the coins from a donation you made?
June 11, 2015
SirDirkeon

Honestly - I don't know where the coins came from. They were just there one day.
June 11, 2015
Obnoxious

Then I'm assuming you aren't a Contributor and got the coins from us, a gift we gave to everyone when they recovered their accounts.
Those coins aren't eligible for refunds.
June 11, 2015
SirDirkeon

That's fine. Too bad the system didn't actually confirm a purchase instead of completing right away - this would not have happened otherwise.
So much for ppl with disabilities using the site.
June 11, 2015
Anyone0

There is a checkbox at the top that makes you confirm purchase. But it reloads item list in marketplace when checked, which scrolls it back to top and makes it less convenient to use only after you have found the exact item you want.
June 11, 2015
Skuddy

Quote:

Originally Posted by SirDirkeon

That's fine. Too bad the system didn't actually confirm a purchase instead of completing right away - this would not have happened otherwise.
So much for ppl with disabilities using the site.

there's a box you have to check, that say's " I am purchasing for (characternamehere) on realm (realmname), if you hadn't of had that checked you wouldn't have this issue. no ones fault but you're own.