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I got banned for using fly hack just to pas from one floor to other in DK zone since the portal is still bugged. If you would repair it we wouldn't have to use damn hacks to pass the quests. So lame, after 1 year and still not repaired.... Do your job properly, if you want to ban someone at least.
The moment you use hacks you lose any right to complain about anything as far as I'm concerned.
Even more so when the portal you're complaining about only gets bugged if you use the Scourgestone and get locked in the wrong phase, something people are aware of in much less than one year.