Ticket closed, but I do not agree... ;)

I made a ticket about a dagger I've bought with the point system with the intention to dual wield it. The shop did not state that the item is unique, but ingame it does show to be unique. The ticket got closed because "I confirmed the purchase, so no support is given". Which I absolutely agree with, IF the point shop showed the correct tooltip. Because the shop does not say it is unique, I have bought 2 daggers. But I can only use one :(

Can you guys give this ticket a 2nd view?

So, here is the original ticket btw:


Fang of Oblivion

Ticket ID Updated by Category Status Created on
2 Smyth General Enquiry Closed Jun 20, 2015

DESCRIPTION
Hello,

I've bought 2 Fang of Oblivion for my rogue Taurenshaman on the realm Ragnaros. The website item store did not state that the item is unique, but now I want to equip it and the item is unique-equipped. Could I get a refund for the item?

Kind regards,
Tankton aka Taurenshaman

ps. The item misbuy ticket form does not work on chrome, I cannot select an item.

REPLIES
Tankton
Jun 20, 2015 For clarification, I have 2 of those daggers in my inventory, one is equipped and I would like to keep that one. The other one, I want to be refunded.

Cheers!

Smyth
Jun 21, 2015 Unfortunately, the Point system is not supported.

Once a purchase has been confirmed & processed, it's final & cannot be refunded, exchanged, transferred or converted.

Our Support Policies are outlined here:
http://forum.warmane.com/showthread.php?t=251689

The same link you posted says:

Quote:

---

Vote/Point purchases or other point matters

• There is no support for these, tickets will be automatically deleted if pertaining to one of these.

---

We never gave support to point markerplace, and we have no plans to give support to it. It is not up to discussion either, and there will be no exceptions to the system.