New guild ranks issue

Me and my friend both have this issue that I am about to explain. We both have guilds, and we would like to have more than 1 rank that is able to promote and demote players, but apperantely that is not working. We both tried to make a new rank and we checked the boxes in the guild control that the new ranks should be able to promote and demote players, we gave the new rank to our alts, and they COULD not promote nor demote players.. I would like you on staff to take a look at this problem since I bet many guilds do not want to have just 1 officer rank that is able to promote or demote players. Thanks.