Auctionhouse Mail problem

Hey, when i try to get my money from my auctionhouse mail it just turns grey and i never get any money. anyone know what's wrong? feels like i lost alot of money on this.

http://i.imgur.com/aOv2iy0.png

You don't immediately get gold once someone buys out what you auctioned.

The gold comes 1 or 2 hours later in which you will get a new message in the mail saying something like ''Auction successful'', and from there you get your gold.

Thanks alot :)