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I bought Ikfirus's Sack of Wonder from the trade section for 6 coins and it never came to my toon. I emailed [email protected] about my situation but i read the policy and it says i need to contact premium management L.P.? Any help on what I should do? I opened a ticket also in game.
You can try to make a support ticket on website.
It's intact within the mailbox of the character you purchased on. Name starts with Sha - Ragnaros
If you're not seeing it, try clearing your cache via navigating to the main World of Warcraft folder & simply deleting the cache folder.