Help whit account recovery

Hi, i have a problem triyng to recovery an account, when i gona recovery the password whit the email, i cant becouse the account name is wrong.
When i want recovery the account name, i cant becouse the email have no accounts added.
If i create an account whit the same name of this account, i cant so this name is in use.

i need help, i cant recovery the account whit the page, some gm probably can help me whit this problem.

I wait abaut the answer ty.


PS: sry for the bad english, im spanish