Refund an item!

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August 10, 2015
mili4kiq

Refund an item!

Hello!
Four days ago I payed 24 coins for Knight-Captain's Satin Tunic Set. It is 60 lvl Classic Priest Transmog Set. The problem is I can't transmog it to my gear. May I ask where is the problem? Why there are items in coins shop wich cannot be used properly? I am very dissapointed, what is the solution? Is there any way to use this set as transmog, if not I would like to refund my coins.
I've made ingame ticket. After 2 days of waiting I got an answer: This is not In-game problem, please make a ticket at our website - and they provided me a link - https://www.warmane.com/account/support. I've made ticket from this site. There ware only 2 options how to make this ticket - Ban Appeal or Account Recovery. You cant make it in unnamed category. I chosed to make it on Account Recovery. (I tryed to find something about making ticket at other category as Refund an item, but there is nothing helpfull at this topic - http://forum.warmane.com/showthread....e-Ticket-Guide ). So again after another 2 days of waiting I got an answer: "We're unable to assist with in-game issues such as this via this system - this is account recovery support only. I suggest you refer to the Warmane Forums for information, advice & discussions surrounding in-game topics. Alternatively, submit a ticket in-game regarding this issue & a GM will assist as soon as possible."
So WHAT shoud now I do? I made in-game ticket - you told me to make site-ticket. I made site-ticket - you told me to make in-game ticket. So from my point of view this is one closed cyrcle wich wont help me to resolve my problem. May I get some real help in here?

Thank you for your time!
My best regards!
August 10, 2015
Pallzdani

The item in question was not eligible for transmog, due to the nature of how it was obtained on Blizzard (http://us.battle.net/wow/en/forum/to...742?page=9#178) . You should of researched that before spending the coins. Also you have 24 hours after purchase to appeal for a refund, sadly you are past that time length, also the policies thread, which acts as a terms and condition, says what to do in the event of a mis-buy and the time length. And states that upon donating you agree to the rules set forth. So sadly your coins are lost.
On the bright side you can buy a replica of the item for gold at Area-52 from, http://www.wowhead.com/npc=40209/grex-brainboiler, in the form of http://www.wowhead.com/item=77799/re...ns-satin-tunic and it is transmoggable.

Hope this answers your questions!
August 10, 2015
mili4kiq

Hello!
I did reply for refund right after I tryed to transmog those items. I did it right after I get those items from my mailbox. The problem is that I did not recieve any help with that. I throught its the same as on woltk, thats why I percuesed those items for transmog. Thank you for your fast reply, it was helpfull. Still I want to recieve my coins back if possible.

Thank you for your time!
My best regards!
August 10, 2015
Pallzdani

Quote:

Originally Posted by mili4kiq

Hello!
I did reply for refund right after I tryed to transmog those items. I did it right after I get those items from my mailbox. The problem is that I did not recieve any help with that. I throught its the same as on woltk, thats why I percuesed those items for transmog. Thank you for your fast reply, it was helpfull. Still I want to recieve my coins back if possible.

Thank you for your time!
My best regards!

The method you undertook to refund your item was incorrect way, it is stated to do it through the ticket system on the site. There is a mis-buy option available and for 24 Hours after purchasing an item, that item is available on a list or previous purchases for you to select.
August 10, 2015
mili4kiq

Quote:

Originally Posted by Pallzdani

The method you undertook to refund your item was incorrect way, it is stated to do it through the ticket system on the site. There is a mis-buy option available and for 24 Hours after purchasing an item, that item is available on a list or previous purchases for you to select.

Hello!
I was looking for something like this everywhere, and I couldnt find it. Thats why I made a ticket. If I knew this earlyer I was not gonna bother Game Staff, nor you. Thank you for informatoin, I will know for next time.

Thank you for your time!
My best regards!
August 10, 2015
Obnoxious

Quote:

Originally Posted by mili4kiq

So again after another 2 days of waiting I got an answer: "We're unable to assist with in-game issues such as this via this system - this is account recovery support only. I suggest you refer to the Warmane Forums for information, advice & discussions surrounding in-game topics. Alternatively, submit a ticket in-game regarding this issue & a GM will assist as soon as possible."

You probably complained on the ticket about being unable to use the item in transmogrification much more, instead of explaining you wanted a refund. It's the only scenario where I see you getting that reply, since refunds aren't in-game issues at all. You can give it a try making it clear that you want a late refund and explaining why you're late (i.e., you doing it wrong repeatedly, including in your previous Support ticket). Smyth might give you a one-time chance.