How do i recover my old molten account?

Hey there, im trying to recover my old molten account (used to be a donator) but i cant submit a ticket (there is no category for that).
What can i do about that?

Im also trying to recover my old account. resorted to trying to send a ticket ingame... but im in queue for so long to have my ticket answered its taking forever....

it's not possible to recover old accounts anymore.

Well, that's a problem as i was a donator (invested around 300$ in that server).
Im waiting for a mod to respond to this thread.

It isn't possible anymore, as Skuddy said.
It was possible for like 8 months, but that has ended for weeks now.

In this case i should issue a refund?
Or go to my bank, show your staff the amount i paid and get a new account with the same coins?

As far as I'm aware, neither.
By not using the very large and generous window for account retrieval you would have forfeited your old account.
You can try sending an email to [email protected] to see if they give you a different reply, but the official stance I'm informed of is that accounts that weren't recovered are gone for good.

I remember i tried recovering my account many months back (there was a super long queue for tickets, or if i remember corectly you couldnt submit tickets at that time because of the high volume of complaints), but the account im talking about wasnt available to retrieve back then either.
I even sent them a message on facebook, there was no reply to it.
Ill send them an email, thank you.