BackUp Stuck

Good Day,
I am trying to backup my accounts but for some reason, they don't even start and stay at 0% -> "Backup is 0% complete. Please wait.".
It's important for me to back up them because I spent a lot of money on them. I would appreciate if I could help me.
Thanks

Sadly i have the same Problem. Can someone help me either. I contact Roogue and he told me now his account is backed up.