can someone please help me.

Hello dear molten staff.
i am contacting you due to my ban ...
i have been banned even doe i have been working 1st shift and haven't got accses to my pc the whole time .
about 10 minutes ago i loged into my wow account , spawned in stormwing normaly and lost conection , when i tried to relog i got dc'd. and baned for a week ?? i never use any kind of cheats or anything . the last thing i was downloading was xpearl addon for wow . so i suppose it's a glitch. i Play wow for the lowe of the game and im an achiewment hunter so i wouldnt risk geting baned for any reason. please help me out since i honnestly think there might have been a mistake. Thank you.