It just won't work - Change appearance

Hello i just purchased a character recostumization from the website through services.
I try to change the appearance on my character and whan i click done i just get this message
https://gyazo.com/040556690fec46f7d36e9a1613d8756d

What should i do??
I paid 10 euro for this

Try changing the hairstyle if you're using the client with updated models.
You can change it back to what you want with a barber in-game later, if that's the issue.

Thank you Obnoxious it resolved my problem!