Can't revive

Hello ,
i have a little problem with my night elfs hunt ( Serwen lvl 30 ):
when i join a dunjeon , i fall in the empty and i die. The problem is i can't revive , i'm blocked. The button " release the mind " is grayed and i can't click on.
So do you know a way to unlock me please ?

From the website go into My Account>Services>Select Realm>Select Character>Set Currency:Free>Character Unstuck

Nice , thank you ^^ you save my life !