What are tickets for ? Do you even read them ?

I feel like a ******. I do. Each time a GM answers me, he makes me look like a re.tard. Not a human being, not a player, not someone in need of real help, but like a ****** that hasn't understood the basics of bug reporting. I feel like whoever answered my ticket took me for a ******ed child who has to be taught basics over and over again, and still doesn't get it. That is not me.

Why is that ? Does the staff want to improve on that ? I certainly hope so, because so far, the GM answers that I've received from my few tickets have been mediocre. Truly mediocre.

Yesterday I encountered an npc that was bugged in the middle of an escort quest, wouldn't move and wouldn't reset. I checked the bugtracker for the npc name and the escort quest's name but nothing came up. So I was faced with a choice : either report that the npc was stuck on the bugtracker, which is probably a one-time thing since it wasn't ever reported, clog the bugtracker with a useless report, and walk away from the quest, or I could write a quick ticket, and take 5 minutes of a GM's time for him to reset the npc and unlock the quest for me and everyone else. I had a 3rd choice that was simply wait for a server restart to respawn the npc. I went for the 2nd choice.
I got told to report it on the bugtracker and wait.
I think the GM didn't even read my report there. Or maybe he didn't have those 5 minutes to /kill the npc ? Or the administration doesn't allow GM's such powers ? I'm confused.

Earlier this week I wrote a ticket asking for a GM to complete a bugged quest. I am not stupid : I tried everything I could, abandoning the quest, relogging, ungrouping, trying later, I checked the bugtracker and saw the report that was, btw, started 7 months ago, and upvoted it. So, I thought to myself, since the quest is not looking like it's getting fixed any time soon, maybe a GM will complete it for me and I can keep on questing without having to pass up on the 7ish quests that follow the bugged one.
I got answered that since it wasn't game-breaking, the gm wouldn't complete the quest. Along with the usual "check the bugtracker, report it if it hasn't been reported, and wait".
I am even more confused. Why can't you help me ? Why are you telling me to wait for several months to complete a few quests ? What happens for the other bugged quests ? Do I have to skip one tenth of the northrend quests ? How many quests do I need to skip before this situation can be considered "game-breaking" ?

So I want to ask you this :
What are the GM's for ?
What is their job here ?

I thought GM's were here to help players. Clearly that is not their function, since until now, I've only seen GM's used as robots that keep repeating "Please check the bugtracker and report the issue if it hasn't been reported yet, then wait for it to get fixed".

To the GM staff : what did you guys become GM's for ? Was it to help players, was it to try and make up for the bugs that ruin everyone's game experience, was it to bring the community closer together by settling strifes, or to be a respected figure of authority among the community ?
Because right now, you are none of all this to me. I am even starting to feel embittered towards GM's, and I don't want to.
And I'm still confused, because I had this idea of what a GM was, and it's been completely crushed. I thought a GM was here to help people, but each time I get an answer to a ticket, you plant this giant wall between you and me with the same and always repeating blank and useless words written on it.

This is making me lose faith in the server's administration. I am not asking for favoritism, I am not asking for you to spend 30 minutes on each report since I know you have tons of them, and I am not asking for your complete attention. All I am asking for is, at most, some help and, at least, some transparency. If you don't have the authority, time or whatever else to solve my issue, then please tell me so, and I can understand. But please don't copy paste some stupid message only meant for *****s.

GMs help with quests that stop you from playing the character properly. For example when something gets bugged in DK starting zone. They can also move your character if it gets stuck or if you are getting some errors. You can also report players who break rules and they sometimes check battlegrounds, raids and other areas themselves to see if someone is not breaking rules. You should also be able to ask them some general questions about the game. Those are the main things that GMs do. Some GMs help with regular quests but seems like most send you to bug tracker.

GameMasters should not help with other quests but the necessary to move on from your initial class quests. However, they do still help with a lot of quests and bugged NPCs.
The sort of quest you are indicating though should be reported on the Bugtracker and fixed by Developers, rather than GameMasters fixing it for every single individual that starts a ticket about it. It is known to bug a lot and they have got a enough big workload so as not to be resetting the same NPCs all the time.

Furthermore, we cannot autocomplete quests for you, it would be unfair for the rest of the community.

I am sorry that you felt like you were not treated like a player, as a relatively small team we try to do our best so that players can have the best experience. If you have got any further feedback feel free to contact me or the Head GameMaster.