Heroic Key to the Focusing Iris disappeared from inventory

Hi, ppl

Yesterday my guild and I killed Sapphiron, and I was granted the Heroic Key to the Focusing Iris. I looted Sapphiron, clicked 'yes' on the message prompt, and heard the confirming loot sound. Since KT was just around the corner, I decided to use the item (and get the quest) till after. During the KT fight, both the other offtank and I were mind-controlled at the same time, twice, so we postponed the raid. After the raid I figured I'd pick up the quest from the key, but it was nowhere to be found. Not in bags, bank, key chain, buyback, anywhere. I opened an in-game ticket, figuring it was important enough to fall within the Warmane Ticket Guide rules.

Here's how the first try went:

http://s31.postimg.org/6bd4gfgs7/image.jpg

After reading that, I promptly wrote a description and submitted it to the bug tracker. However, thinking it would take a long while before anything would be done with that, I followed up with a second in-game ticket in order to expedite the process of retrieving the key.

This was what I got:

http://s31.postimg.org/nam2vorzr/image.jpg

Earlier this evening we dispatched of Malygos, but I still didn't have the key. With no plans to do T7 raids in the near future because of Ulduar's release, there's no way I'm getting another key (or neck) within the near future.

The reason why I'm posting here is that I don't know where else to ask.

- best tank from outer space