quest bug "Dismissed" by officials

So, i was doing the quest "nefarius's corruption" in blackwing lair (part of the quest chain for opening anh quiraj, yeah, im that kind of guy) and the quest was buged, he doesnt drop the shard if you do it in the right time, (quest has a 5hr timer), you usualy do BLW in less than an hr with some lvl80s, but still he droped the item he usualy drops when you fail the time, i was puzzled, so i went to the bugtracker in the web to report it, found out, many others have reported it first, and the first report, wich was good detailed information was DISSMISED and had a note on the bottome (not realy familiar with bugtracker so i ASUME that is some oficial guy saying what is wrong with it or no), the note was the following : "The Red Scepter has been removed from Nefarian's loot table since it is not possible to complete the quest chain anymore." ...... and that is a BIG problem for the staff, to just claim is not working, easy for them, less bugs to fix, but the problem here is that the quest CANT be completed BECAUSE you removed the shard, same happens with the blue shard wich you cant get at this point becasue you need an item that drops from Onyxya, wich we all know is nowhere to be found. So the FAKE excuse of "we removed it because it CANT be completed" is crap, people cant complete it BECAUSE you removed it, how can you not see that? That is just been mediocre, what if some guy at the very least wants to get loremaster?? or in an even MORE crazy idea, why no "fix" the problem you say exists that doesnt allow people to finish the quest in the first place???? you are saying "we removed it because people cant finish the quest chain" (wich is BS), why no FIX the problem (wich i dont think is real) instead of the cheap path for the lazy???? Go to google, as far as WotLK expansion goes, this quest IS FINISHEABLE, they only removed it in CATACLYSM wich is not a problem in the ICECROWN realm i would say.

If i sound angry is because i am, becuase that is not the attitude you would expect of suport member "we are doing what we can to fix the problem at hand", is more of the sort "we dont see the need on fixing this so we will remove the quest item so you cant go on, because we say you cant"....

When i first asked "in-game" (yeah im guilty, i made a ticked to make a question to some GM) if the quest chain was open and working i reciebed 3 times "NO, IS NOT WORKING, THE QUEST CANT BE COMPLETED" (wich is odd since is like a 843789 quests, not "THE quest", and i kept pushing, had to take my time to explain like a 5 year old "hey, you are not understanding this, you say quest is not on and not working but i already started the chain, is working fine.... and some more stuff" (at that point i think i was like 5 quest into the chain, now im like 15 or more, havent been counting them sry), and only after that i reciebed a ticked back saying "sry, i was missinformed about it, ques is up and working, dont know if all part of the chain are fine though", so when you see such a diferent points from the staff saying "NOT WORKING", or "yes, is fine" .... makes me kinda feel NOT sure when i read that "dissmiss" note in the bugtracker saying "we removed it because quest cant be completed", so wich one is it guys? are you in this with us, working together to fix what we can? ..... or just gonna call the shots for us? if the chain as you say "cant be completed", let me reach that point myself, dont put obstacles in the path because you say it cant be done, if i would have listened to the first answer i got of "cant be done not working" i wouldnt even have started it in the 1º place, and it turned out, i was right on doing so, so plz whoever is in charge here, dont remove the quest item just because we will meet trouble ahead (OR NO?), instead, help us fix that trouble you say is there.


sry for the long post, i dont have potatoes for you guys here.