VOA loot bug

Curious if anyone has ever been able to get a VOA10/25 loot bug issue resolved by GM. I noticed in the GM FAQ that you aren't
supposed to make a ticket in regards to "unable to loot" issues. A couple of items were unable to be looted on the frost boss.
Just wondering.

They won't handle items. So if anyone tells you they did, they are trolling you. :/

Unless it's ninja looting, they won't handle item issues as @Lynea stated.